Remote Customer service Jobs · Customer Service

Interface with approximately 30 – 40 assigned dealerships to proactively consult and provide support. Build strong relationships with dealer operators, dealer managers, regional offices and zone teams, utilizing various communication devices and technologies. Consult with dealerships to increase the fixed operations overall customer retention and profitability and identify follow-up or action items for next contact.

Inform guests about Mammoth Resorts, planning and booking their vacation needs primarily through inbound phone calls, emails and webchats. Identify the guests’ needs, offer products, communicate policies, and provide assistance with changes, cancellations, taking payments and any other service-based needs. A typical week is four, 10-hour days with 3 days off.

Your mission will be to serve customers with operational excellence, ensuring quick and adequate resolution, preserving the quality of service and collaborating with internal teams to improve processes and metrics. You will be responsible for end-to-end service, ensuring quick, clear and empathetic resolutions for each request from our customers through the integrated channels of our platform.

Handle service contract, account access, license issues, and non-technical customer inquiries. Review and improve non-technical customer service processes. Meet customer service support metrics. Interface with various SonicWall teams to resolve customer issues. Ensure comprehensive issue documentation, screen incoming calls, and assist with ticket creation. Verify entitlement and route customers to technical support. Identify and resolve cloud service issues.

We are currently seeking motivated, detail-oriented individuals to join our team as Online Travel Assistants. This is a remote opportunity that allows you to work from anywhere, with flexible hours and full training provided. You will support clients in planning their vacations and travel experiences, working alongside a network of certified travel professionals.

Provide post-go-live administrative support for multiple clients and the solutioning and configuration of Vault applications to meet customer needs. Responsibilities include bulk import/export of content and data, ad hoc training of users and administrators, and assisting customers in deciding how to implement new features. No two days are the same!

This position processes and organizes claim file information on large volume claims for one or more lines. You will assist Claims staff on moderately complex claims including claims with coverage questions or recovery potential. Identifies opportunities to streamline claims procedures, enhance efficiency, and reduce costs. Performs other duties as assigned.

Deliver exceptional service to callers, including travelers and travel advisors, by answering inbound calls and providing accurate and timely responses to inquiries about travel insurance coverage, website troubleshooting, and purchase inquiries. Create cases in Salesforce, act as a liaison with agency partners, and participate in coaching sessions and meetings. Serve as backup for other Customer Care functions and perform other related duties as needed.

Join the Contact Center Team as a Technical Support Advisor, providing 24/7/365 support to TDS customers with flagship, premium, and legacy products by delivering exceptional customer service. You will provide first contact support for business voice, video, data, and premium commercial product issues, also assisting customers with Internet configurations.